Disgusted with FNB- Smart Block

Very upset with FNB, i did a Transfer of R70000 on my Banking App on the 2/12 at around 20:00 pm, the money is not reflecting to the account i was transfering too. i called on the 3 in the morning i spoke to Guguletho who advised the is a block and she will request for it to be removed, 11 oclock still the money was not available. i called 2 more consult still and i was told the investigating team will contact me its 2:34 no one has contacted me. the person who needs to receive the money is Strunded on the other side, such a digusting service