DISGUSTED WITH FNB SERVICE AND ATTITUDE

I opened a cheque account at the Keywest branch on 4 Jan 2019. I was told my card would get sent to me via courier and they would contact me. Courier did contact me and advise they would deliver on a specific day but were unable to give me a time. I went into fnb in the interim wanting to talk to the consultant and ask him to rather get the card sent directly to the branch for me to collect . (I am self employed and cannot wait 8 hours for a delivery ) When arriving at FNB in Keywest, I took a number as one has to do and sat down patiently waiting my turn. 45 Min later, I could no longer wait as i had an appointment. I left the bank and had no choice but to wait for the card to be delivered to my home address. I was told by the courier company they would deliver yesterday but i informed them that i had an appointment on the East rand in the afternoon and could only be home till 2pm. My card was NOT DELIVERED during this time but received a call from the courier company at 16h15 stating they were at the gate for the delivery. THAT IS MORE THAN 8 HOURS THAT FNB EXPECT YOU TO TAKE OUT OF YOUR DAY SITTING AT HOME WAITING FOR YOUR CARD DELIVERY. I spoke the the courier company this morning and told them to please send my card back to the bank and I would collect and I get notified that that will cost me R 250 for them to do this. Now out of total frustration I take out he piece of paper the consultant emailed me when opening my account and FNB Keywest and look up the telephone numbers on this email. First number on the letterhead is ***, i call this number and it tells me this number no longer exists. I then go to the 2nd number on my letter head that is ********** and why would i have thought it would work??? I then look up on the FNB ap and see number ********** and a consultant eventually helps me telling me that she will put me through to anther courier company who will fetch my card from 1st courier and deliver to me and they will call me an hour before delivery. PERFECT, I'M FINALLY HAPPY - she then tells me she will now put me through to the courier company - that she happily does. ONCE AGAIN WHY WOULD I BELIEVE ITS NOW SORTED. The person answering my call tells me she has never heard that this would be possible and will check with a supervisor - she come back on the line telling me she does not know where the person who gave me that info, got that info that they cannot do that. What they can do is arrange for the card to be delivered back to the back at a charge -***. iS THIS HOW THE BANKING SYSTEM NOW WORKS? IS THIS WHAT IT IS GOING TO BE LIKE TO BANK WITH FNB? I WAS NEVER ASKED IF I WOULD LIKE TO COLLECT MY CARD FROM THE BANK FIRSTLY AND SECONDLY HOW CAN FNB EXPECT ONE TO TAKE 8 HOURS OUT OF YOUR DAY WAITING FOR A DELIVERY???????????