Disgusted with FNB right now

I recently had two amounts *****ulently taken off my FNB credit card. One of R6314 and another of R55670.00. As the second reflected the bank sent me a "possible ***** alert", I immeiately notified the bank, and my card was blocked. This was on the 17th May 2024. I was told the investigation would take between 7 and 15 working days to resolve. After numerous unsuccesful attempts to get a resolution, on the 14th MAY 2024 the bank sent an email to say that a E wallet payment had been made via a registered link / device to deduct money from my account and that neither the banks' staff or systems were to blame. How on earth can an unauthorized payment "VN CHICKEN PLUS Q NINH KIEU" payment apparently from Vietnam not be a system fault. When Me and my card are sitting in Johannesburg??!!