Disgusted with FNB, just when you thought the service couldn't get any worst. They've sunk to an all time low.

For all the money that FNB put into the upgrading the Woodbridge branch maybe FNB should have thought of better ways to use the client's money so that the client's can benefit, as we certainly are benefitting from this upgrade 1) Only 1 computer in the branch to use for online banking & while waiting my 30 minutes for help 1 customer was on the one & only computer the whole time. Her right but not helpful for the other client's 2) Only 1 phone for the client's to use again 1 client was on it for the full 30 minutes I was waiting 3) No branch manager any more (maybe save the money on the revamp & hire a branch manager that has a working phone). Team leader of where I was didn't have air time on his cell phone (again maybe better use of the revamp money)so asked the staff member to use hers, so I had to use my own phone. Who can I bill for that? 4) No staff member at the front (again a better use of the revamp money) so waited 30 minutes in the queue only to be told that the branch couldn't help me. Again where can I send my bill? 5) No privacy for your client's at the consultant desk, the whole waiting area can hear your conversation, you need more distance from the client's waiting to be helped (again better use of the revamp money) 6) Whoever designed this upgrade never once took into consideration any of the client's needs, hope they got a excellent kick back for this major error Please can someone phone me regarding the up matters??? Also can someone phone me from personal loans refund department to explain to me why it takes 3-7 working days to refund me my money, but the error was made by the bank & it only took you 1 day to take my money.