Disgusted with fnb ***** division

I am so digusted with fnb. It's not easy reporting ***** at fnb. My account is sitting at a negative balance since two days ago 09 May 2024. Firstly I logged the ***** on the app. Received an email 12 hours later which I responded to. 24 house later I still haven't had a response.

I tried calling ***** department on the 10th May the whole day to no avail. I then tried again again on the 11th May at about 2h30 am. A consultant answered my call and tried to assist me. I got cut off, then tried to call again. I kept getting the message that I am busy on onother call which was already disconnected 45 min ago. The person I spoke to (Thabang) took down my no but never called back

I'm now at my wits end. My account is sitting at a negative balance. I canceled my card and cannot use it in the meantime.