Disgusted with FNB

My fnb account was reported as ***** on 29 August and account frozen. The bank didn't inform me. I went to atm to withdraw and a slip came out stating acc frozen. I thought it was a mistake so i tried to withdraw at pnp but it declined withdrawal. I immediately called the bank. Was put thru to ***** dept. Was told that within 5-10 working days an investigator will call me. I've been to their Phoenix plaza branch on several occasions coz up to date nobody has called. Every time I call ***** dept, they say wait for an investigator. Few times they said nobody was assigned to my case. Friday was 14 working days. Yesterday I went into fnb bank in Phoenix again. Nobody at bank could help as usual. All saying only ***** dept can help. I phoned and held on for 20 min only to be told after giving them my i.d number that the system is slow. I told the lady off coz I'm very irrate. I need to use my money. U can't just block my account without explaining and also not calling me. I had to borrow money from to go to work. I couldn't even buy bread for my kids. Eventually yesterday the lady made me hold on for almost an hour. She comes back to the phone stating that a Mr I Munshi is the investigator so I asked for his details, she just gave me his email address and said there is no contact details for him coz he works in another building. I asked the lady is there anyone else that can unblock my account, she said it's only him. I sent an 2 emails yesterday to date have not yet had a response. While their lives at fnb carry on, mine is put on hold coz I don't have money to do anything. Must I get fired coz I can't withdraw my transport money for work. Also on their Facebook page I sent a message on messenger. A Mr RB Jacobs keeps replying with the same line " I will get my team to investigate your query....hang in there" it's 16 working days and nobody called me yet. How much more must I wait for my own money. I don't have money to go to work tomorrow. Nobody at fnb cares. All on a holiday mood. I'm restless can't sleep at night coz I'm stressed. Fnb is the worse bank ever. I want my money and I want to close my account. They are pathetic. No value for customers whatsoever.