MR
Mabore R
1 reviews | Active since Mar 2013
28 Nov 2018, 08:17
Disgusted with FNB
I dont understand why FNB struggles with a very simple thing or why they keep playing games with my credit score. I mentioned in my previous complaint that my temporary loan was not updated. It was fixed and today i am back in the very same position. Transunion has just updated that i took a new temporary loan which is a pure lie and which i fully do not understand. Please get competent staff and stop playing with Clients 's lives like this. Its is disgusting and unacceptable. You fail to fix a very simple request with transunion and i must now suffer and have my score affected. Please fix this mess i did not take a new temporary loan,
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
28 Nov 2018, 10:02Good day Mabore,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Private Clients who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Private Clients who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply28 Nov 2018, 10:02
Official
Good day Mabore,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Private Clients who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Private Clients who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
MR
Mabore R's updateReviewer Update
01 Dec 2018, 22:21FNB is still struggling to help or resolve this issue. I have called in 3 times and everytime i am being told that a private banker will get back to me but nothing happens. This is not acceptable service. I cannot be having my score dropping because someone is deciding so.
MR
Mabore R's update01 Dec 2018, 22:21
Reviewer Update
FNB is still struggling to help or resolve this issue. I have called in 3 times and everytime i am being told that a private banker will get back to me but nothing happens. This is not acceptable service. I cannot be having my score dropping because someone is deciding so.