Disgusted with FNB

Item: FNB (First National Bank)
Rating: 1
Author: Vanessa F

What's the point of having a call center if nobody answers the phone your service gets worse every month disgusting excuse for a ban****!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

08 Oct 2018, 15:42

Good Day
Vanessa Frohlich,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply08 Oct 2018, 15:42

Official

Good Day
Vanessa Frohlich,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Vanessa F's updateReviewer Update

08 Oct 2018, 15:44

But nobody ever calls,or if I get really lucky its 2 weeks later?!?!!!

Vanessa F's update08 Oct 2018, 15:44

Reviewer Update

But nobody ever calls,or if I get really lucky its 2 weeks later?!?!!!