Disgusted with FNB!

I have been a client of FNB since 2010 to date. I pay a private client banking fee but have no private banker assigned to me, yet they diligently debit my account for a private banker fee. I had a home loan with them previously and paid this up in +/- 6 years and have a second home loan with them. Recently I was put on debt review due to malicious debt counsellors. I was subsequently removed from debt review by the courts as I am not over indebted. The court order was communicated to them and to date they have not changed my status. When I requested a review of my home loan interest rate, I was told that it can only be reviewed if all my debt is paid up. I was advised my loans are in arrears. No one has contacted me for payments, even though I am a private client. I am able to honor monthly repayments as my income outweighs my expenses, so my question is with no communication from the bank how I am supposed to know this. Getting someone in the credit department to settle some of my loans was a mission!

I had a ***** case that I reported last year in September 2023 to date no one has given me feedback yet I phoned many times. I was de*****ed of +/- R10000. Which is all part of my now so called outstanding loans.

I am disgusted with FNB and considering I have been a loyal client for over 20 years. They don't value loyalty nor their customers except for the money they can get for us and then don't offer any service.

My husband says he pays a private banker fee but gets no service.

Shame on you FNB! I am changing my bank asap! Disgusted.