disgusted with fnb!

the worst bank u could ask for. every other time i use cellphone banking my money is deducted but i receive nothing no service at all. be it I'm buying airtime or electricity! i have phoned fnb cellphone banking ppl and on a number of time i have been given reference numbers and I'm told my money will be reverted back but this has not happened. i'm tired of the staff attitudes and ways of handling situations like these. i want my money back in my account. the worst part of it all is they sent me a **** electricity token that they created with one of their bulk sms portal! like seriously and when i called spoke to a lady by the name Valencia she couldn't help me as she kept telling me she cant see any movement of money in my account, i asked for the superior apparently the lady (Malerie) was too busy and i was told she would call me if and when she gets time! really this is my hard earned money be it its R5, its mine and i want it back. im tired of phoning you guys and being given another number or person to contact and ridiculous reference numbers that wont give me back my money!