1 reviews | Active since Apr 2018
Disgusted with First National Bank
If there was a zero star rating this is what I would've given to FNB. A once revered institute for their customer service which is no longer the case. I received completely incorrect information regarding passport applications from their call centre. Im now R400 out of pocket and still do not have my passport. It's been 2 months since I've logged a complaint with my premier banking service and still no feedback or resolution. I'm disgusted with the service.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***