Disgusted with Chanice Chetty service at gateway branch

The service I received from Chanice Chetty, the service was disappointing and a disgrace to the community. Sleep lacks listening s****s. She did not even try to understand the customer's query. She is rude and is eager to pass blame to the customer when her role is to identify the customer query. How on earth was she employed to assist clients when she does opposite to that.

My sister and I walked in asked for assistance to be directed to a consultant. She did not even look at the slip and told us to sit down.

She insisted on us to use the ATM and even mentioned that she was not able to help us with our query. When we insisted on speaking to a consultant she then said it will take an estimate of 1 hour...the receipt said 35 mins estimated waiting time. Slip number 121.

While being assisted with the teller, I was informed I was in the wrong queue. I went back to approach her about the slip when she rudely said she did not assist with the slip and blamed my sister. My sister asked to speak to a manager and thereafter was assisted by another consultant Charlotte Chetty. She did try and assist.

However, Chanise refuses to listen to the client request. I Stephanie, was sitting outside Charlotte's queue when Chanise approached Charlotte, and I was able to hear the way she spoke about my sister and the problem. How disrespectful and rude is that.

She is suppose to resolve queries and not create a bigger problem. Kindly deal with the service your consultants are providing to the staff. This should not be acceptable.