Disgusted shame on u FNB

Gosh where to I start... I am literally disgusted and disappointed but such standards fnb has... apart from unhelpful staff I am now handle liable for being ****** of my own money... since 26 june 2019 the day this whole ordeal happened I had tried to get a hold of their centre 40 or more mins each time holding for dear life for someone to answer. I was I am liable for a ***** who literally gets away with this daily taking innocent people's money only to get told its my fault I am left to vattlr my way to pay day because of such unhelpful staff and the investigation. I have never in my life dealt with such ********* and unapologetic people.