Disgusted service from FNB

Im disgusted with the experience im receiving from FNB on the 25th of September 2019 i transfered money from my FNB gold cheque account to my capitec account i forgot to due immediate payment accepted my problem 7days later money still not reflecting in my capitec account phoned FNB spoke to a guy told me it can take up to 14working days to reflect i told him its fine on the 21st of October the money was still not reflecting gave them a call again guy said he will log a query and email me the ref on the 26st of October still no reference or money thats reflecting phone FNB again i get transferred to different departments as no one knows how to assist me when i finally get to speak to someone she says very rudely no query was logged and that she will log one and that it will take 30days when i asked her to speak to her supervisor the call got dropped i phoned again spoke to another lady this lady understood my frustrations and said she will phone me back she just needs to speak to her supervisor as to what is the way forward she phoned me back in about an half an hours time and said she will phone me back the next day im still waiting for someone to phone me went into the springs mall branch and was advised that they can not assist me i have to do it through the call centre my name is getting bad now because that money is part of a loan that i am paying assistance will highly be appreciated