TK
Tarryn K
1 reviews | Active since Nov 2014
15 Oct 2022, 14:40
Disgusted service
I have been with FNB for a very long time and up till recently have not had any issues. The people on your chat services on the app need proper customer service training to say the least, and I can say that because I've worked in a customer service department for a bank for 7 years so I know what I'm talking about. I would like a supervisor to please contact me so that I can discuss my issues over the phone with a human being and not with people who do not take pride in their jobs and treat people as a number.
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Replies (2)TK
Tarryn K's updateReviewer Update
18 Oct 2022, 09:16I requested a supervisor to contact me, instead I received an email without anyone bothering to find out what the gist of the query is. Can someone please give me a call, I would like to speak to an actual human being as I originally requested. Thank you!
TK
Tarryn K's update18 Oct 2022, 09:16
Reviewer Update
I requested a supervisor to contact me, instead I received an email without anyone bothering to find out what the gist of the query is. Can someone please give me a call, I would like to speak to an actual human being as I originally requested. Thank you!
TK
Tarryn K's updateReviewer Update
21 Oct 2022, 16:03Somehow this query was magically solved without me having to go into depth about what the issue really is, and no one has called me as I requested. So it tells me they knew what they were doing and were too lazy to pick up the phone. Nevertheless, thank you to the magicians at FNB. Hope to never have to use this platform again.
TK
Tarryn K's update21 Oct 2022, 16:03
Reviewer Update
Somehow this query was magically solved without me having to go into depth about what the issue really is, and no one has called me as I requested. So it tells me they knew what they were doing and were too lazy to pick up the phone. Nevertheless, thank you to the magicians at FNB. Hope to never have to use this platform again.