disgusted service and attitude

I went to fnb to do business banking.. i stood in a queue for over 20 min. Once i reach the teller, i was told to go into bulk banking. I further had to stand in a queue for an added 20 min while the teller made stories to a man. There was someone else there but she refused to help. The muslim female teller had the nerve to tell me if i wana bank at 3pm i must learn to deal with a queue. She said that infront of management and no action was taken. Is that how fnb trains their tellors. It is disgusting. They dont even have tellers for normal banking hence the queue in business was so long and i was told to move to bulk. Ive been a good client with fnb for years. My whole family has been. And to get service like this is appalling. I expect a reply to this as im sure fnb does not train their staff in this mannor.