disgusted service

on Saturday morning at 4am i settled my RCP with FNB I had a .00 balance as i walked into the branch to close my FNB gold cheque account i was advised they cannot close my account and i have a R7 balance that i still needed to pay???? where was this R7 a few hours before that when i settled the RCP??? what is the use of having branches where client is able to walk in and receive the service???? if the branch cant close paid up accounts??<br> <br> I WILL NOT PAY A SINGLE CENT EXTRA AND WILL NOT PAY ANY FURTHER INTERESTS AMOUNTS!!! i want my account closed today...i will load HP complaints every 5days until i have received confirmation that my account is closed and no further amounts charged!!!!<br> <br> food for thought::: after having my FNB account for more than 25years -- i moved to ABSA this is the reason why