Disgusted member of society

Once again I am writing after posting a review on the 15 Mar 2018. Within an hour I received I received a call from Sila Molefi. He told me that he would contact me by end of business day regarding my query where I was awarded 5gig data from FNB on the 5th Mar 2018.He told me he would email me and that I should send him the proof of the sms I had received. Needless to say I am still waiting on that email as well as the call from him. On Thursday the 16th Mar 2018 I received a call from Janie Pillay advising me that my data has been loaded. Needless to say the data to date still has not been loaded. I contacted since Fri 17th and spoke with all the Team Leader in the call centre namely eg: Mopo, Roxanne Randy etc. The story remains the same we will escalate the matter as we dont load the data the Admin dept does that. However we will contact you by end of business day. Non of them did. The one excuse better than the other why they never called.

After 37 calls to the call centre since Tuesday 6th Mar I resorted to the call centre again on Thursday afternoon then speaking to Caren as Randy had left I resorted to seek assistance from a manager and was told by Caren we don't operate with managers. I asked her who is Ronald Smith then. Baffled as I was I then requested she ask a Manager from any other department to contact me. Then she says O Ronald is the manager but he is not in and I don't know when he will be in. Ok my question then posed you just told me you don't operate with Managers. MY QUESTION IS FNB DO YOU TRAIN YOUR CONSULTANTS TO LIE????????? Or are they not properly trained or at all. I am still awaiting a managers response in this regard as this certainly is not the first encounter I had with FNB allocating which you never receive. Kindly acknowledge me I am 71 years of age to be messed around like this. Clearly no work ethics exist. I have taken to FB and twitter as I have an obligation to tell my story and warn others that might want to open up accounts at FNB about the level of service I have received.