Disgusted loyal FNB customer

I am a Private Client of FNB and therefore advised my boyfriend (who has investment and personal bank accounts with Nedbank) to open his business account with FNB as he is a doctor starting a practice. The opening of the bank account was smooth and easy with no hassle but the application for a card machine was a nightmare. We had contacted them to find out the rates for the card machine and was told this can vary from 1% to 7% and they will only know what rate he will get once he applies - This is shocking to me. Never the less he had completed the form and sent it through and two days later got an email from FNB stating his application was denied - no explanation as to why. We then went into the bank to find out why whereby they put him on a phone to contact Merchants department and only 30min later did someone answer. He then was told by the guy over the phone that they cant tell him why over the phone but they will contact him. Funny enough we still waiting a week later! well FNB you lost a potentially great customer who went into Nedbank straight after and got given his rates on the spot (which is less than your 1-7%)and is expecting delivery shortly. I feel embarrassed for you