CS
Colette S

1 reviews | Active since Aug 2016

06 Mar 2017, 09:02

Disgusted in the service

<p>Good morning,</p> <p>How is it possible that FNB sends you confirmation that your debit orders has gone through and then they reverse the same payments, even if there is enough money in the account to cover said debit orders. They then charge you for the return debit orders. Obviously as consumer you have to send the debit again in order to have your bills paid. Guess what, - FNB making money off you the entire time.... First debit charges, return debit charges, re-debit charges.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Mar 2017, 10:28
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

tel number: *** (option one)