Disgusted in service

I have been requesting that my private baker njabulo call me for the past 6 months since he was assigned to be my banker I have never heard from him his manager Nair does not take my calls and my last communication with his was when FNB refused to assist me like they always do FNB is not a bank for the people when you have emergency they will never assist the private bankers care more about saving their job or getting to be the white pet with the boss then assisting the client on private banker sent me a msg by mistake that was meant for his manager in which he insulted me as the private baker client I pay ridiculous bank charger to be a part of this silly bank that doe snot care about ppl or maybe it goes based of the color of your skin even tho they have denied this numerous times I have seen the difference in the way they treat me with a degree and my friend who is white that's a simple make up artist I wabt answers and I want this sill bank to rectify thwir mistakes and start treating clients with respect after all we are the reason you all have jobs at FNB