Disgusted in FNB's poor service.

I am so disgusted with the service I have been receiving from FNB the past three months now. Not to mention the *********** call center staff. For three months in a row they deducted more than our agreed payments. If I call in I am put on hold or need to hold for more that half an hour to an hour, this excludes the number of times I am put through to the incorrect departments. I am frustrated as I am not being compensated for my time, money and energy, i need o carry the all these costs and all they can say is "sorry for the inconvenience" what BS is this!!! I am closing my account and taking it somewhere else. I have been an FNB client for more than 5 years and this is the service I am getting from them. They keep saying that the calls are being recorded but they can never pick up who you spoke to and if you give them the name they cant find the person. PATHETIC is an understatement for FNB's poor customer service