Disgusted in FNB Business Banking

I am so utterly disappointed in my personal bank who happens to be our church's bank as well. We phoned FNB Business Banking on 18 December 2023 to ask them to change our signatories as new members were elected. We sent in the necessary documents. Another document was requested. We sent it in. Silence. But it was Christmas and New year holidays so we assumed that was the delay.

We had to call in and was told Business Banking consultant cant help us but the lady wo started the process is the only one to help us. The consultant sent her an email and she emailed back the next day. We sent the updated minutes of the meeting as requested. Silence for more than 2weeks. Business banking refused to tell me what's going on as I am a new signatory to be added. The other existing signatory phoned just to find out on 24 January 2024 a whole month later that they cant help us over the phone YET we submitted documents as requested. Business Banking initially started the process. The last email Permissions sent was to a incorrect client. The names used in the email wasn't for us!

We have not access to our bank account. It feels like a FNB employee affiliated to our church might have a hand in this. I facilitated change od signatories for our District Womens account at Standard Bank and everything was done over the phone and emails.

We need answers FNB. We are professionals who are employed and cannot go into a branch to change signatories in this time and age. Your branches in East London and King William's Town only have appointments for weekdays. We cannot take leave for that.

We are banking for over 16 years with you. I bank for over 26 years with you.

We have all records to proof our review.