Disgusted in FNB and the lies and Service | Platinum, Cheque Account Holder

I am extremely dissapointed and aggrieved by the way FNB has to date handled my issue. On the 28th of March i had a debit deducted from my account to the amount of R300. I contacted the bank and was advised to wait until the payment reflected, in order for me to reverse the payment and cancel the debit, which i was advised is a recurring debit for a year. I advised FNB, that i did not sign up for anything and have not instructed the business to deduct any such monies. After 8 phone calls, and 3 branch visits, i am still trying to reverse this payment. On my last phone call, 3 weeks ago, i was transferred to 10 different people, wasting R182.00 of my airtime, to tell 10 different people, my same query over and over again. Not one of your staff were knowledgeable or could assist me. When i got completely irate i was brushed off and told to email. I was sent a form to complete, which i did, and in turn recieved an email from FNB, stating it woulld be resolved in 48 hours. Not to my surprise, 2 weeks have gone by, only for FNB to email me, stating the form i returned was blank. In the height of my anger, i resent the exact same email i initially sent, showing that in fact the form was completed and visible correctly, and a new copy of the exact same document. I again received a follow up email on the same day stating that it would be resolved in 48hrs. It is officially 3.5 weeks later and just shy of a month before the next R300 is deducted from my account. I would like confirmation that this was dealt with, and i would like my money returned. Failure to do so, will result in me closing this account after 20 years and taking my business elsewhere. I am disgusted at the way i was treated and assisted as a Platinum Cheque Account holder. Failure to attend to this will also lead to Argus Action