Disgusted in FNB

I app**** for a personal loan on 19 Nov. I never got a notification to approve a debicheck mandate so it expired. I called FNB 5 times to send another request. I never got it so yhe application was cancelled. App**** again for loan 5 Dec. Then got a call at 16h49 to ask about the insurance and I said I accept the FNB insurance. Called fnb today to find ou5 the status of loan and was told that they are awaiting the insurance. But I approved the insurance the day before. Now I must wait another 24 to 48 hrs for this to be sorted out. This has been going on since 19 Nov. I have been with FNB for 20 plus years and this is the disgusting service that I am receiving. Can someone make this priority and sort it out for me ASAP. Premier clients should not have to deal with this!!!!

I then app**** for a credit card on 1 Dec. The account has been loaded onto my banking profile and the card has been ordered. Yet funds have not been allocated to the account. When will this be done? I cannot beleive that it takes so long to do this.Can this be sorted put ASAP.