disgusted for the service

On the 25th of October 2018 I went to dischem was charged twice of a purchase.only noticed the next day so I called dischem got slips for proof for my bank sent off paperwork was sent back a message from jetaime wessels to call her back for authrization which I could only do on Monday the 12th of which I couldn't get hold of her. So I went to bank was helped by Michelle she saw that my money was hanging just pending authrization so she emailed someone in that department she didn't give me a reference number which I thought I wouldn't need.to date today money still hanging so I called jetaime several times today on the 6th of November always holding on last call lady told me she went quick on tea. I asked to call her I was put on hold to have the call ended 10 mins later.

I am disgusted with the service I received and would like this matter to be seen too as soon as possible.