Disgusted FNB Private client

As a FNB private client I participate in their eBucks rewards programme. The programme has it rules, terms and conditions, like any programme, to which one needs to comply. One rule is that eBucks rewards for fuel only applies to purchases at Engen. For this reason I fill-up at Engen, even though I can purchase diesel almost R1 cheaper per L at another fuel station close to home. Upon reviewing my eBucks rewards for Feb, I noticed I did not get any rewards for my Fuel spend at Engen. I logged a query with eBucks, but was advised I need to submit a till slip as proof of purchase. With a month having passed since refueling I did not have the slip, but I could give my account statement which states where I refueled and I could provide the corresponding details as proof that the said refueling station is an Engen. (Engen Cavalier Durbanville)

I have sent three subsequent emails to the eBucks department with no response whatsoever. I held my end of the deal by refueling at and Engen but did not receive the rewards. It is not my duty to ensure that eBucks knows that the particular fuel station is an Engen. I did notify eBucks that I will post on this site, but to no avail.