Disgusted FNB private banking customer

It has been weeks (early October) since I first logged a complaint on Hello Peter. Today, 28.10.2020 my issue is still not resolved. Another bank has transferred money into my account and FNB is yet to transfer it to my personal bank account. We are not speaking about R100 or R200 here. The other bank cannot believe that FNB will not transfer money, my money, to me. I have to prove it is my money and do a run around so that they can transfer the money back to the other bank so that the bank can transfer it to me. Private banker privileges - this does not exist. Definitely leaving this bank in 2021. The only reason I have not done it yet, is because the owe me money and we cannot make banking detail changes at work!