1 reviews | Active since Apr 2017

09 Apr 2017, 20:15

Disgusted fnb are *******

<p>monies that was deducted from my account on the 05/05/2017 of R525.00.</p> <p>I am not willing to pay the charges app**** for no fund available as this has never been an issue . There was a debit order that had been deducted from the account when no funds were available but this does not rectify the charges app**** as the purchases were made when funds were available and not on a 0 amount .</p> <p>I have full understanding that debit orders take priority over purchases but the account was credited the day after.<br />This is uncalled for and I am not willing to pay this amount . I would like this amount refunded we have been loyal customers for years now and never had this issue.</p> <p> </p> <p>I had made a purchase on my card for 103 Thursday where the money was kept in reserved funds today I get a notification that the monies has once again been deducted . What is going on fnb is taking money everywhere possible .</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Apr 2017, 10:27
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)

's update11 Apr 2017, 20:53
Reviewer Update

Still not resolved . Quick to take money but when resolving an issue nothing is done.

FNB (First National Bank)
FNB (First National Bank)'s reply12 Apr 2017, 12:59
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)