Disgusted fnb are *******
<p>monies that was deducted from my account on the 05/05/2017 of R525.00.</p> <p>I am not willing to pay the charges app**** for no fund available as this has never been an issue . There was a debit order that had been deducted from the account when no funds were available but this does not rectify the charges app**** as the purchases were made when funds were available and not on a 0 amount .</p> <p>I have full understanding that debit orders take priority over purchases but the account was credited the day after.<br />This is uncalled for and I am not willing to pay this amount . I would like this amount refunded we have been loyal customers for years now and never had this issue.</p> <p> </p> <p>I had made a purchase on my card for 103 Thursday where the money was kept in reserved funds today I get a notification that the monies has once again been deducted . What is going on fnb is taking money everywhere possible .</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Still not resolved . Quick to take money but when resolving an issue nothing is done.
Still not resolved . Quick to take money but when resolving an issue nothing is done.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
