Disgusted- Did not authorise payment

Hi<br> <br> I am logging a compliant because an amount of R2099.00 has been took off my account for my smart device.<br> <br> I did not authorise that transfer so I wasn't that cash reversed into my savings account. The did not agree for the money to be debited off my savings account.<br> <br> I just spoke to one off your consultants who was extremely rude and did not want to listen to what I have to say.<br> I do not appreciate being spoken to like that by anyone especially not by a company that I have banked with for years.<br> <br> Can I have this sorted out asap.<br> <br> I have alsxo been holding for her senior for more than 5 minutes now. She did not even tell me that she is transferring me or calling her senior instead she just put me on hold.<br> <br> The service is disgusting!!! I want that cash reversed.<br> In fact I asked her to put me through to her senior and then she decides to transfer me to the Legal department.