DISGUSTED CUSTOMER

I rented a car from Budget on the 30th of June 2018. When there confirmed with my bank Budget advised that FNB says there is no funds of R4365.98 im pending to be released back into my account. To my suprise when i called FNB Premier i was told the funds are in pending and I needed to complete a debit order reversal form, which i glad did after calling FNB and budget numerous times.

I spoke to Pilane Makhusheni and she advised she will escalate the matter for me and she cant do anything further for my money to be reversed back into my account. She advised that her superior which is Palesa Molete cant take clients calls because she is busy????? what on earth is she there for???? am highly irritated and disgusted by this whole process. All FNB needs to do is reverse the my funds. Today is the last day of SLA and am being told i have to wait for the 2nd ??? when i called FNB last week the other consultant couldnt do **** for me because she says my request was Out of SLA. FNB NEEDS TO REVERSE THOSE FUNDS BACK INTO MY ACCOUNT TODAY> or we will gladly take this further.