Disgusted...

I made a transfer from my HSBC account to my FNB account as I work in the UAE. This transfer is usually done in minutes. I have done this many times before. After a few days I started to try and trace the money as nothing was reflecting in my FNB account yet. Eventually I was informed that the money could go into my FNB account as it was blocked due to some FICA non-compliance issue. FNB has sent the money back to HSBC and it is now between somewhere and nowhere. Not a single message or email notification informing me that my account was blocked. Now my accounts look horrible as there is R17000 floating somewhere. My account is now unblocked but it is too little too late. The staff trying to help sort the mess out was great but I am still in deep trouble as a result of this mess. The worst of all is the messages sent demands I deposit money into my account as it is overdrawn... hello... the money was sent to the account that was blocked... This is such a bad experience after being a loyal customer for many years... don't try to phone as I am in UAE. Email should you want to help resolve the mess.