Disgusted By Service Received from First National Bank in Pavilion Durban KZN

I have banked with FNB since 2013 where I have a business account, a cheque platinum account, a savings account and a credit card. For the last two months there has been *****ulent activities in both my debit card and credit card, for example there has been DSTV payment of R1000.00 on both my credit card and debit card. I usually pay my DSTV on the 1st of each month and I pay R999.00 the very same day a payment of R1000.00 came off from both cards. I complained telephonically and FNB gave me new cards, and this is when the strange part happens. The Pavillion branch in Durban is where I do my banking gave me 3 credit cards all with the identical information, when I asked why? the young lady says ahh just use the one and destroy the others. In all my years of banking I have never experienced this kind of negligence, the bank will normally cut the cards up. Since then the ***** has increased where I have been charged R3557.83+/- on my credit card, R1000.00 charged on my credit card another R1000.00 for DSTV twice. On my debit card the same charges so I called the credit card department and queried they tell me the amounts have been credited but its not reflecting on my outstanding amount. They told me to go to the nearest FNB bank and query. I deposited R120 000.00 on the 10th November in my savings, the young lady (teller) says there will be a small charge so for protection I decided to deposit the money inhouse. Well two weeks later my debit card is debited for the amount of R3797.58+/- for finance charges. So, when I went to visit the bank, I had quite a few queries for the agent to answer.

This is the insulting part, this abrupt rude young lady speaking in a load tone and speaking down to me tells me "She tells all her customers the charges before the deposit" that was not done in our case, as for the ***** she tells me "Call the ***** department and query with them." Does FNB have an independent ***** department or have they forgotten customer service where they call for you and find out what's going on with my both accounts. This woman prints out the R1000.00 that DSTV duplicated gives it to me and says go and query with them.

I find this suspicious as she didn't even ask if we queried with DSTV we did, and they have no knowledge of R1000.00 taken twice from my account. I am horrified by the treatment from a bank that claims to be the best.

This has just made me realize it's time for a change and that I need to look into changing my bank.

Written by a disgruntled, disturbed customer.