Disgusted by Missing Funds and No Support from FNB

I am absolutely disgusted and heartbroken. I had R393 in my account yesterday. I spent R181 and R26, which means I should have had R186 left. This morning, my account suddenly shows -R50. There are no visible transactions or descriptions explaining where this money went.

This is not just frustrating—it’s devastating. This is money I’ve been stretching carefully to cover basic needs like petrol, toilet paper, and groceries. I was left humiliated at the till, unable to pay for essentials for my family. I am a single parent, and every cent counts. When money disappears for no reason, it has real consequences for real people.

I reached out to secure chat support. At first, I was told they were "aware of the issue." No explanation, no apology, no timeline. Then the support consultant simply stopped replying. I sat there waiting for help, while my situation grew more urgent. This lack of care is unacceptable.

This is not the first time this has happened. It’s a pattern across our accounts. Money disappears and no one at the bank takes accountability or gives a proper explanation. How are we supposed to trust your services when our hard-earned money just vanishes?

I demand a full and urgent breakdown of all transactions in the last 48 hours, an investigation into this ongoing issue, and proper customer support that doesn’t leave people in the dark. Enough is enough.

I will be escalating this to the Ombudsman if I do not receive a proper and immediate response.