Disgusted by FNB

I purchased a tracksuit of R400 on Marketplace(facebook). i paid the item via ewallet. When i fitted on the item it was small and not the size i requested. I informed the seller and she told me that i wont be able to get a refund. When i checked the ewallet i sent to her it was not withdrawn and i reversed it. On 22/07/19 while to do transactions it kept on declining and i called Fnb customer service and was told that my account was blocked. following day i called ***** line and they told me that i pruchased an item from someone and i reversed the ewallet. *How is FNB involved in issues between the seller and buyer and this lady is not even your client. *Before blocking my account I was not informed that there was a case opened against me *How is FNB involved in a purchase i made and you took the other persons side of the story. i sent the Fnb investigator Thabo Lebepe an email requesting him to give me the exact details of the report since i wanted to complain about the matter with the Ombudsman. His response was i quote"

"Please note that the matter was reported by the same person you paid 400 for tracksuits. "You can go ahead and report the matter to Ombudsman." "You ****med the victim where by you made a e-wallet and reversed the same funds you send. Yet you do not know what you have committed?" "A case was opened against you."

Kind Regards,

Thabo Lebepe ***** Consultant | FNB Business and Premium / Chief Risk Office / ***** Risk 4th Floor, No 4 First Place, Bankcity Cnr Pritchard and Simmonds | | Tel: *** | Alternatively: *** |

I'm very appauled and disgusted in how you handle issues. I'm just waiting on my salary to get paid and then i'm out. You wont lose anything by me changing banks but i'm definately sure i will spread the word to other people as to how you handled this matter.