Disgusted by FNB
Fnb what is your problem?Since my last review you have just made me more of an idiot.You send me an email telling me to go to the nearest branch where you sent instructions.I was there 1st thing this morning and told they emailed you back day before yesterday that you sent instructions to the incorrect branch.Since October, how long do I need to be taken from pillar to post?This is a real inconvenience, I am disgusted to say the leas***** my money you refusing to give me.
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Replies (3)
FNB (First National Bank)'s replyOfficial
15 Feb 2019, 11:49Good day Yolanda Booth,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB ***** Risk Management who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB ***** Risk Management who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply15 Feb 2019, 11:49
Official
Good day Yolanda Booth,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB ***** Risk Management who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB ***** Risk Management who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
*** (option one)
's updateReviewer Update
21 Feb 2019, 11:11Good day,
I was transferred to FNB this morning via 3 way phone call and unfortunately the call got cut off.
I was making follow up on feedback, my cousin has advised that someone called back and was advised to contact me on my cell as they assisted in transferring the call for me, So far no one has called yet again and it is me who has to follow up YET AGAIN!!!!I am at my whits end with this Bank and really annoyed by their inconsistency and inconvenience they keep apologizing for but keep causing. Will this matter be settled or not so i know what i need to do going forward
's update21 Feb 2019, 11:11
Reviewer Update
Good day,
I was transferred to FNB this morning via 3 way phone call and unfortunately the call got cut off.
I was making follow up on feedback, my cousin has advised that someone called back and was advised to contact me on my cell as they assisted in transferring the call for me, So far no one has called yet again and it is me who has to follow up YET AGAIN!!!!I am at my whits end with this Bank and really annoyed by their inconsistency and inconvenience they keep apologizing for but keep causing. Will this matter be settled or not so i know what i need to do going forward
's updateReviewer Update
21 Feb 2019, 11:12The reference number is ********** NF thats the reference i used when calling the complaints department
's update21 Feb 2019, 11:12
Reviewer Update
The reference number is ********** NF thats the reference i used when calling the complaints department