Disgusted by ACCOUNT VERIFICATION DEPARTMENT

The service is disgusting!! ***** was committed on my mother's account at Capitec. We only found out yesterday when we needed to use her bank card. Capitec has since investigated the matter and are trying to assist my mom where possible to access her money as her bank account has a moratorium on it. She recently received money from my brothers estate, now Capitec needs to varify the legitimacy of the funds and they were send from an FNB account.

The Capitec consultant send an email around 12:28am and advised them my mom is in the branch waiting. Its 16:12 and we have still not received any feedback!! My mom is an elderly who is wheelchair bound and a diabetic and cannot be sitting for so long.

Do your consultants have any remorse or sense or urgency for client assistance.