DISGUSTED BY ABSOLUTE LACK OF SERVICE!!!

It pains me to put even 1 star on this review of FNB,as they don't even deserve that! On August 09,2018,I posted a complaint regarding a refund made to my Credit Card by a merchant (a refund that I never got) & about how nobody at FNB was able to help me with this matter,ever since May of this year (because due to their incompetence,they kept referring to a previous and incorrect transaction with the same merchant).The merchant provided me with a Reference Number to give to the bank (which I did repeatedly,to a dozen different people,over the phone,& through E-Mail - refer to my previous complaint for full details),to track down where the money went,because it never made it to my Account.The next day,someone from FNB called me to assure me that the matter has been handed over to someone who would get to the bottom of it,& that I would soon be contacted with results.I was later informed that one "XOLANI MASHAZI" from "Disputes" was handling my case. AND THE ONLY REASON THAT I EVEN CAME ACROSS THIS INFORMATION WAS BECAUSE I WAS THE ONE WHO HAD TO REPEATEDLY CALL THEM BACK,ALMOST 2 MONTHS LATER,TO FOLLOW-UP ON THE MATTER,BECAUSE THIS PERSON HAS NOT ONCE BOTHERED TO PICK-UP THE PHONE & LET ME KNOW ANYTHING,NOR WAS I ABLE TO GET IN TOUCH WITH HIM (OR HER),DESPITE LEAVING SEVERAL MESSAGES FOR THIS PERSON TO PLEASE CALL ME BACK & TELL ME WHAT'S GOING ON!!! - IT HAS NOW BEEN ALMOST 3 MONTHS SINCE POSTING THAT COMPLAINT,& ANOTHER DOZEN PHONE CALLS TO FNB,& STILL NO-ONE KNOWS ANYTHING ABOUT THIS MESS,NOR HAS ANYBODY FROM FNB BOTHERED TO CALL ME BACK EVEN ONCE REGARDING THIS MATTER!!! - IN TOTAL,I HAVE NOW BEEN WAITING ALMOST SIX RIDICULOUS MONTHS TO GET MY MONEY!!! - WILL I EVER SEE ONE RED CENT OF THAT MONEY??? - AN AMOUNT OF OVER R1200.00??? - I AM SO DAMN FED-UP WITH THIS BANKS ABSOLUTE LACK OF SERVICE IN THIS MATTER - ONCE THIS MATTER IS RESOLVED,I AM ENDING MY INVOLVEMENT WITH FNB PERMANENTLY!!! - WHERE THE HELL IS MY MONEY ? ? ? ? ?