Disgusted

I am disgusted with the service of FNB after so many reviews they have still not resolved my double debit refund instead they have sent me a 426 and now claim to say they have refunded me whereby they have double deducted 1,647.42 twice and this has still not been refunded while I have disputed it as instructed by them."Thank you for your correspondence.

We have noted the below remarks on your profile from our FNB Loans department:

Good day Mr. Grant K Sylvester, Thank you for your email. Kindly note account has been closed and refund has been done. SMA 400********** 462.00 05/02 Attached paid up letter. We apologise for the delayed response and for any inconvenience this may have caused. Should you require further information please do not hesitate to contact us again.

SMA *** 462.00 05/02"

I am adding both mails to show what they have responded as proof of this I have ptsd and have to deal with this for more than a month now

Good day Mr. Grant K Sylvester, Thank you for bringing this matter to our attention. Please note that we tried to contact you to no avail. Kindly be advised that your FNB Loan account has an outstanding balance of R 92.50. Please confirm if you would like the debit order for the amount of R R 1,647.42 to be refunded that was taken on the 24th of March 2023? We apologise for the delayed response and any inconvenience this may have caused. Should you require further information please do not hesitate to contact us again. Kind Regards, Laurelene Vermeulen

This people are insolent and do not attend to matters regarding the customer they ignore and look past the fact that they have messed up and want to go back and forth with an issue instead of having a proper resolution and respect toward the customer .

I am sick and tired hereof and think I will be changing bank soon as I am not the only one having problems but friends family and colleagues of mine has been complaining too.

Best or rather not to say, .

Grant