JO
Johan O
1 reviews | Active since Mar 2009
27 Jan 2020, 14:14
Disgusted
My wife have been trying since 15 th of Jan to open a gold fusion acc gave all docs and what they asked for still NOTHING!!!!!!!!!!!! At first she was given an acc number but told not to put any money into it as it is not yet active. In the meanwhile they have helped switching her debit order and was told it will go off on the 3rd of Feb - guess what her salary will not go in as she has not yet made a salary switch and have not been told if the acc is active so that she can do so also no card yet ????????? It has been 12 days now I think she made a mistake to try and move to FNB the people that try and help are just utterly *********** even a so called team leader cannot even give a answer as to the status???? STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Replies (2)
FNB (First National Bank)'s replyOfficial
27 Jan 2020, 14:26Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply27 Jan 2020, 14:26
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
JO
Johan O's updateReviewer Update
28 Jan 2020, 10:48We live in 2020 it is more difficult to open an account than in 1990 where 1 person helped you and you get sorted now take 15 e-mails to 4 different departments (with return addresses like "fulfillcbs@" "sellitundelivered@") and 12 phone calls with each to another *********** person dealing or rather not dealing with the issue. With still no joy. There is not 1 person that can sort a problem any more, the bank have a lot of money to waste as they pay 8 *********** people to do 1 persons work. Great new FNB in the new SA just Great, this is how we move backwards - backwards always forward never!!! Never do you speak to the same person twice, always a new somebody that needs to send a mail to somebody else. The only time you might get joy is to complain complain complain, on all channels available.
Number 2 complaint - in Dec 2019 my wife also called the call center to close an acc - a trust acc- gold, that is no longer utilized. Low and behold she was told that there is a hold period too close an acc of 48 hours and she will be contacted after 48 hours to close acc. Guess what ???? Fnb! 48 hours means 4 weeks and then we will not contact you. NOTHING! We have decided to just leave it till they close the acc "maybe" because of inactivity for a long period if time!!!!
Please don't call us because of this complaint!!!!!!!! We no longer believe what you promise!
Number 2 complaint - in Dec 2019 my wife also called the call center to close an acc - a trust acc- gold, that is no longer utilized. Low and behold she was told that there is a hold period too close an acc of 48 hours and she will be contacted after 48 hours to close acc. Guess what ???? Fnb! 48 hours means 4 weeks and then we will not contact you. NOTHING! We have decided to just leave it till they close the acc "maybe" because of inactivity for a long period if time!!!!
Please don't call us because of this complaint!!!!!!!! We no longer believe what you promise!
JO
Johan O's update28 Jan 2020, 10:48
Reviewer Update
We live in 2020 it is more difficult to open an account than in 1990 where 1 person helped you and you get sorted now take 15 e-mails to 4 different departments (with return addresses like "fulfillcbs@" "sellitundelivered@") and 12 phone calls with each to another *********** person dealing or rather not dealing with the issue. With still no joy. There is not 1 person that can sort a problem any more, the bank have a lot of money to waste as they pay 8 *********** people to do 1 persons work. Great new FNB in the new SA just Great, this is how we move backwards - backwards always forward never!!! Never do you speak to the same person twice, always a new somebody that needs to send a mail to somebody else. The only time you might get joy is to complain complain complain, on all channels available.
Number 2 complaint - in Dec 2019 my wife also called the call center to close an acc - a trust acc- gold, that is no longer utilized. Low and behold she was told that there is a hold period too close an acc of 48 hours and she will be contacted after 48 hours to close acc. Guess what ???? Fnb! 48 hours means 4 weeks and then we will not contact you. NOTHING! We have decided to just leave it till they close the acc "maybe" because of inactivity for a long period if time!!!!
Please don't call us because of this complaint!!!!!!!! We no longer believe what you promise!
Number 2 complaint - in Dec 2019 my wife also called the call center to close an acc - a trust acc- gold, that is no longer utilized. Low and behold she was told that there is a hold period too close an acc of 48 hours and she will be contacted after 48 hours to close acc. Guess what ???? Fnb! 48 hours means 4 weeks and then we will not contact you. NOTHING! We have decided to just leave it till they close the acc "maybe" because of inactivity for a long period if time!!!!
Please don't call us because of this complaint!!!!!!!! We no longer believe what you promise!