Disgusted

I'm so disappointed by FNB customer service on Friday the 14th August I went to Ferndale on Republic branch to apply for a Personal Loan and I was sent the contract promising it was approved and was told I would receive an sms, but till this day I haven't received any communication. So this morning I decided to go into a FNB Branch and was told that it was declined, but no sms was sent or any other communication. I don't even know or understand why it was declined. I've been a loyal client to FNB for years, but now it seems that I need to take my services somewhere else because they don't care about their clients. Something of this nature is not the first time happening. What I found strange today at the Dube branch I was told that I should have asked the consultant at Ferndale to consolidate all the other loans so I can be able to see how much I can get. The way I feel right now they can cancel the funeral Cover I also did on Friday because they were able to send me all the confirmation sms, but were not able to send me an sms regarding my loan. I'm really sick with FNB customer service because I'm asking myself if I hadn't gone to the branch I was not going to know I was just going to wait, wait and wait.