SP
Shantal P
1 reviews | Active since Jan 2019
03 Jan 2019, 13:28
Disgusted at the rate of service of fnb westville
My husband and i have just been to the westville branch to create a stop order and needed asistance however.....a staff member named munoo a female indian lady was rude telling us we need to help ourselves with online banking and they cant help in the bank...we have not used online banking before and wouldnt have wanted to make a mistake......totally disgusted at this behaviour and considering closing this bank account and moving to another bank
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Replies (1)
FNB (First National Bank)'s replyOfficial
04 Jan 2019, 11:26Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Jan 2019, 11:26
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)