1 reviews | Active since Dec 2016
Disgusted at the Level Of Service
I am extremely appalled by the manner in which FNB Law On Call operates. The service is highly disappointing, and I have experienced nothing but delays, poor communication, and a clear lack of urgency. The turnaround time is unacceptable — consultants respond as if they are unwilling to assist, and when they eventually do, it is evident that they lack the necessary experience and knowledge to provide effective legal support. I escalated my dissatisfaction by sending a formal complaint to FNB Care, but even that was ignored, which only highlights how little regard there seems to be for customers who pay for this service. It is shocking to think that we are expected to pay monthly service fees for such a substandard offering. FNB should seriously reassess how Law On Call is being managed because right now, it is failing to deliver even the most basic level of professional legal assistance. Customers deserve better, especially when they are paying for a service that is marketed as reliable legal support. Infact Nedbank Legal Expense does a more professional job than FNB! FNB needs to takes some tips from them
The complainant lodged a formal complaint via email to FNB Care and received no reply whatsoever. After receiving no feedback, I (complainants sister) resorted to posting a review here on Hellopeter. Only then did I receive a call late on a Friday afternoon from an agent who was clearly uninterested and unbothered.
During that call, I made it very clear that the issue affected your client (my sister) and that they needed to be contacted directly. The handling of this matter has been absolutely unacceptable and disgraceful.
FNB – I suggest you go and listen to the recording of that call (since all calls are recorded, as you claim) and verify if your agent actually followed through and contacted the client as instructed. If not, it further confirms the level of incompetence and disregard displayed in this entire experience.
This has left me with a very distasteful impression of FNB. Your service is disgusting, and your lack of care is astonishing.
The complainant lodged a formal complaint via email to FNB Care and received no reply whatsoever. After receiving no feedback, I (complainants sister) resorted to posting a review here on Hellopeter. Only then did I receive a call late on a Friday afternoon from an agent who was clearly uninterested and unbothered.
During that call, I made it very clear that the issue affected your client (my sister) and that they needed to be contacted directly. The handling of this matter has been absolutely unacceptable and disgraceful.
FNB – I suggest you go and listen to the recording of that call (since all calls are recorded, as you claim) and verify if your agent actually followed through and contacted the client as instructed. If not, it further confirms the level of incompetence and disregard displayed in this entire experience.
This has left me with a very distasteful impression of FNB. Your service is disgusting, and your lack of care is astonishing.