Disgusted at the FNB insurance claims department

I am extremely disappointed with FNB Insurance. In February this year, I was offered a household insurance policy by an FNB agent, who assured me that I would receive better instalments and adequate cover compared to my existing policy. Trusting their word, I switched.

When I submitted a claim due to my house being burgled, FNB rejected my claim today the 26th September 2025..This is unfair and feels like misrepresentation.

I have lodged a formal complaint with FNB and will escalate the matter to the Ombudsman. Customers deserve transparency and fair treatment. @FNBSA please resolve this matter urgently.