Disgusted at the behaviour of staff at the FNB Private Client Suite

<p>I am currently a Private client of FNB, and have recently app**** for and received a Private client's Credit Card. I am planning to travel this weekend, and decided to contact FNB to confirm whether or not I will be eligible for FREE access into the Slow Lounge at the airport. Based on my Private Banker's feedback, Nawaal Bull, she advised that I do not qualify as yet for the free visits due to the fact that I have not had my Credit card for a period of 30 days or more. Unfortunately, there is NO WHERE on the website that states this 30 day waiting period as a criteria for eligibilty. </p> <p>https://www.fnb.co.za/private-clients/rewards-and-benefits/airport-lounge-access.html</p> <p>Nawaal has acknowledged the fact that this content is missing on the site and so has her Manager (no name Manager) and they have advised that they will contact the online team to update the website to refelct this rule going forward. She advised that even though it does not mention this anywhere on the site, there is NOTHING that they can do to assist me for this weekends travel. My question to them is that as a Private Client, how is it possible that a company like FNB can not assist their client even after they have admitted of having a flaw on their site. In addition to this, this is FALSE Advertising. I am totally disgusted by the way that Nawaal and her Manager (no name manager) have approched the situation. He was arrogant and it seems like they have NO PEOPLE S****s whatsoever! This is not what I expected from FNB, and I will never refer anyone to this bank again!!! </p> <p> </p>