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aherborn A

1 reviews | Active since Jun 2017

04 Apr 2024, 10:48

Disgusted and disappointed with my bankers of 46yrs

I have an issue which has been ongoing since 30th November 2023. A company called @Rest.Hao Shi Ji Sb i Kuala Lumpur received payment whereby my Virtual Card was used for the amount of R5732.66. The ***** dept. said am liable when I NEVER ever used any virtual card because i did not trust it. The matter was handed over to "Customer Resolution Centre for Management" to discuss due to my complaint here and since then February was my last interaction with FNB directly, which they responded to every time "Your High Priority Complaint Reference Number ***NF been assigned to a Service Resolution Advisor in Customer Resolution Centre". An investigation into your matter will now be initiated and we will be in-touch with you shortly.

I've been given two reference numbers so far. This one in January (FNB High Priority Complaint reference ***NF has been sent to Customer Resolution Centre. ***).

A Consultant will contact you within 24-48 Business hours.

An investigation into your matter will now be initiated and we will be in-touch with you shortly. Still nothing happened. I am disgusted with FNB my banker of 46yrs. It's been 4 months and no word from them.

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Replies (1)
aA
aherborn A's update04 Apr 2024, 12:28
Reviewer Update
What I would like from FNB, is that someone (an actual person) pick up a telephone and call me. This same nonsense e-mails I keep getting from an automated system when I enquire, is NOT good enough for me anymore. The staff, when I call them seem to be clueless and don't know what I'm talking about even when giving them the Complaint Reference Number. Being ****med off R5732.66 might seem like nothing to you. To me, the sole breadwinner of a household, it means a lot. I need this problem resolved like YESTERDAY. This is carrying on for 4 months. That is ridiculous. I find it strange that I was told by the ***** dept. that I approved that transaction when I did NOT. Why would I? I live in Cape Town why would I entertain ppl in another country? I googled the name and it seems its a restaurant in Kuala Lumpur. What the heck! They should have investigated thoroughly because apparently ****mers are able to get into your card details and then also intercept the approval notification so that they are able to receive it and not the account holder. Why not check that out? Virtual cards in a locked Vault so therefore cannot be accessed? So how did they access that card when I myself have never used it. I was assisted by a call centre agent when I received the card. She talked me through how the card is used and that was the only time I opened the card and then she told me to check the pin and then closed it again. Is it not possible that the dark web had been waiting for that moment when it was visible? And how about checking your staff for starters? Not all people are honest and trustworthy. FNB you need to up your security game and not hold your clients liable when they are unaware and innocent of *****ulent activity on their account .