disgusted and disappointed

Good day I have been liaising with Janine Joshua. I would like to extend my home loan with a special arrangement of R1000 each month on my home loan. This is due to the fact that I have been in an accident on 2 March 2024 which has left me with double amputation on both my legs. So basically I am bedridden and cannot ever work again. Please note that I have never worked since 2 March 2024. I have had family members who helped me to make my monthly payments but things are getting tight with them as well therefore I humbly request that my bond repayments be reduced to R1000 per month and extended. Also due to the fact that I have a very small balance left. Please also be advised that I am currently in the process of a divorce. I have made a payment of R1000 for May. It’s strange now I getting realtors calling me to ask if my house is for sale. I would like to know what’s going on. I am already on a lot of medication daily and cannot undergo the stress that FNB is putting on me. It’s so sad. I have been with you guys for like 30 years. I look forward to your response as I am getting no help from Janine. all your email addresses dont work i am trying to resolve this matter for over a year and nobody wants to help me. this is really pathetic and also why was i not covered for disability and death. i have never been so traumatised me. Fnb is a disgusting bank to deal with