DISGUSTED AND A ****

I recently changed from Nedbank and was offered a Premium cheque account at FNB. The consultant that helped me at your call Centre said if my salary and my debit orders go of the account they will credit my account with a R 2000.00 cash allocation . I tried calling your call centre and was unsuccessful and was told they would refer the matter . I then received an email on the 29 Dec 2020 CAS -***-H8B1P4 CRM:*** SAYING THAT FEEDBACK WILL BE PROVIDED WITHIN 5 WORKING DAYS. To this day I have not had any feedback . I then called your complaints department and was given a reference number ***7 and was told someone would be in contact within 24-48 hrs . STILL NO PHONE CALL . As a new client I find this absolutely disgusting and was this R 2000.00 CASH ALLOCATION JUST A **** TO GET MORE CLIENTS . I HOPE SOMEONE WHO CAN ASSIST ME WITH THIS **** CAN URGENTLY GIVE ME A CALL TO EXPLAIN . REGARDS O.Blank