Disgusted

Im very disgusted with FNB and will be looking at changing my bank and will ensure i get all my friends and family to do the same as Ive had enough of there poor service amd failure to axt as a bank that is there to ensure that our money is kept safe.

First of all I want to know why is another company allowed to set up a mandate with my bank without my consent and then when I call my bank im told that they cannot reverse the payment i need to call the consumer.

First of all as a bank telling me that is messed up because as my bank you should cancel any Direct debit instruction with my say so, because I pay a monthly fee for having my service fee amd have to pay for all other things i do or request.

2ndly I spent nearly 200 on airtime yesterday tryi g to speak 2 someoene and got cut off twice, as if calling you is free and i called from a mobile phone.

To top it off u alwaya branging about doing things on ur chat when thw service is just as poor and they can just never do anything to assist either.

And how is it that all ur people get the same training but there advose and opinions differ.

I feel like taking u guys to the OMBUDSMAN amd putting u all over social media because im disgusted that my bank who is there to provode me a service and who is meamr to ensure my money is safe, acts more on other unknown consumers behalfs when this is my bank account which i hve to pay for monthly.

Your service is not free and neither is calling for assistance.

I would like my money reversed and the debit stopped and for someone to call me withing 24 hours before i take this matter futher.

I work for a UK company and each time we collext payments which is more than what our customers agreed we send them to there bank to return the money back into there bank

You know why because the customers are protected under the direct debit gurantee instruction.

So what are we south adricans protecred under as it seems as though our banks can do as they please with our money.