Disgusted

I am amazed by the horrible service that i have received from FNB, they debited money incorrectly from my account and i was told that it would take 48 working hours to be resolved and the money paid back into my account. I called again after the time period has lapsed and spoke to someone who sounded as if she was sleeping and did not know where she was where i was told 5 working days. I called FNB again on the morning of the 3 October 2020 held on for 45 minutes and each time i get through to a consultant i was transferred to back into the line. I called the complaints department and spoke to Amu Chauke who is supposed to be a manager at complaints and was told that she will put the phone one the side if i wont listen to her ... Disgusted by this ... If there is not resolve from FNB i will cancel everything i have with FNB